Terms & Conditions

Web Site Terms and Conditions of Use 

1. Terms 

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law. 

2. Use License 

No permission is granted to temporarily download or copy any of the materials (information or software) on Patterson Agency Ltd's web site for either personal, non-commercial or commercial viewing. This is not the grant of a license, not a transfer of title, and no under circumstances you may not: modify or copy the materials;

use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

attempt to decompile or reverse engineer any software contained on Patterson Agency Ltd's web site;

remove any copyright or other proprietary notations from the materials; or

transfer the materials to another person or "mirror" the materials on any other server.

Upon terminating your viewing of these materials, you must destroy any downloaded materials in your possession whether in electronic or printed format. 

3. Disclaimer 

The materials on Patterson Agency Ltd's web site are provided "as is". Patterson Agency Ltd makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Patterson Agency Ltd does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site. 

4. Limitations 

In no event shall Patterson Agency Ltd or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Patterson Agency Ltd's Internet site, even if Patterson Agency Ltd or a Patterson Agency Ltd authorised representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you. 

5. Revisions and Errata 

The materials appearing on Patterson Agency Ltd's web site could include technical, typographical, or photographic errors. Patterson Agency Ltd does not warrant that any of the materials on its web site are accurate, complete, or current. Patterson Agency Ltd may make changes to the materials contained on its web site at any time without notice. Patterson Agency Ltd does not, however, make any commitment to update the materials. 

6. Links 

Patterson Agency Ltd has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Patterson Agency Ltd of the site. Use of any such linked web site is at the user's own risk. 

7. Site Terms of Use Modifications 

Patterson Agency Ltd may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use. 

8. Delivery Policy 

As standard, all items are posted using Royal Mail 1st Class post. If requested we will send items using Royal Mail's Special Delivery service, Next day delivery before noon which needs to be signed for. Please ensure that someone is available to sign for the item during normal business hours. If any special needs are required, please contact us directly. The above posting arrangements are applicable to the mainland UK, Northern Ireland and IOM only. For The Irish Republic and any other destination we generally use Fastway or a similar courier. Outside of UK and Ireland can be priced directly. Any orders received after 4.30pm will automatically be deferred to the next working day with no exceptions. 

9. Governing Law 

Any claim relating to Patterson Agency Ltd's web site shall be governed by the laws of the State of Northern Ireland without regard to its conflict of law provisions. 

General Terms and Conditions applicable to Use of a Web Site. 

Returns & Refunds

If you are not entirely satisfied with your purchase, we're here to help.


You have 7 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. We also require that you inform us in writing no later than 5 days prior to an event that you will be requesting a return or refund.

Your item needs to have the receipt or proof of purchase.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Event Cancellation
In the case of event cancellation after a product has been despatched Patterson Agency Ltd cannot be held responsible for any refunds. If an event is cancelled before product despatch, a full refund will be given less any reasonable costs deemed applicable at the time.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

How To Return Your Item

To return an item to us, please mail it to the following address:

Unit 1F, McKinney Road, Mallusk, Co Antrim, BT36 4PE

Privacy Policy 

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy. 

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected. 

We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

We will only retain personal information as long as necessary for the fulfilment of those purposes. 

We do not store credit card details nor do we share customer details with any 3rd parties.

We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. 

Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date. 

We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorised access, disclosure, copying, use or modification. 

We will make readily available to customers information about our policies and practices relating to the management of personal information. 

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.